Monmouth Surgery Closure – Frequently asked questions

MONMOUTH SURGERY IS CLOSING ON 31ST MARCH 2021

Frequently asked questions (FAQs)

Why is the surgery closing?

The lease on Monmouth Surgery’s building finishes in March 2021 and whilst we have spent several years endeavouring to hand the surgery on to another GP surgery in Bath sadly, despite our best efforts, it has not been viable for a single surgery to assume full responsibility for all of Monmouth Surgeries patients.

This means that Monmouth Surgery will now close on 31st March 2021 which coincides with the end of the lease on our building.

Dr Simpson has secured a new role with The Pulteney Practice with effect from 1st April 2021. A further update about Dr Austin will be available in due course.

 

Can I choose which surgery I re-register at?

The CCG are going to allocate patients to new surgery based on how close they live to their potential new surgery.  If you wish to nominate a specific surgery you can email BSWCCG.feedback@nhs.net and confirm where you would like to be re-registered.

 

When Monmouth closes will I have to complete a new registration form with another practice?

For patients who live in BA1 or BA2 postcodes, then NO, you will not have to complete any forms, your records and patient information will be transferred to your new practice in a secure way.

If you are an out of area patient (and live outside the Bath City Boundary) you will need to approach a practice closer to your home and re-register.

We are working with the BaNES, Swindon and Wiltshire Clinical Commissioning Group (BSW CCG) to manage the transfer of our patients to other practices in Bath before the end of March 2021. The CCG have identified practices in the city that are able to register Monmouth Surgery patients and they look forward to welcoming you in due course.

You will receive another letter, telling you who your new GP practice will be and when your records and information will be transferred to them.  You can of course choose to register with any other practice with an open list after this.

In the meantime, you should continue to consult us at Monmouth Surgery, in the usual way, if you need to. We are still open, providing all our usual services within the limitations COVID-19 has brought to us all.

 

 

It can be hard to get into a new GP surgery – how do I know there will be a place for me somewhere else?

The Clinical Commissioning Group has talked to all the other practices in Bath and we know there are places at almost all of them. You will only be transferred to a practice that is able to carry on supporting your health care.

You will receive a letter telling you which practice you are being transferred to and when; and you can be assured that they are ready to welcome you.

 

When will I know which practice I am being transferred to?

As soon as your new practice has been agreed the Clinical Commissioning Group will write to you to inform you.

We are working with the BaNES, Swindon and Wiltshire Clinical Commissioning Group (BSW CCG) to manage the transfer of our patients to other practices in Bath before the end of March 2021.

To make this process as smooth as possible, the CCG won’t be transferring all our patients at the same time. Taking a gradual, managed approach means we can continue to operate effectively over the next few months and the other practices in Bath have the time they need to get the new patients settled in.

 

How will the CCG decide which practice I will be transferred to?

The other practices in Bath are aware that Monmouth Surgery is closing.  They have been working with the CCG and are preparing to take on new patients within their catchment area, so you will be allocated to a practice close to your home.

 

What if I don’t want to go to the surgery you have transferred me to?

You always have a choice about which GP practice you are registered with.

Once you have been allocated a new practice, you can still choose to register at a different practice. There will be time to do that before your records are transferred so you don’t need to make any decisions now.

 

Can I re-register with my new Surgery straight away?

The process of de-registering a patient and registering them at a new surgery is time consuming if this is done on an individual basis.  Given the additional workload associated with Covid-19 and an extended Influenza vaccination campaign we would be grateful if you stay registered with us until we move you to your new surgery in order to make this transfer happen smoothly for all.

To support this we understand that the other Surgeries in Bath City, have been advised by the CCG that they cannot register new patients from Monmouth until the automatic transfers start to take place.

 

 How will I request my repeat medications?

When you are transferred to a new surgery, all your records including information on your medication will go to the new surgery and you will continue to get your prescriptions when you need them. You will be able to request your repeat medication in the same way as you do now.  Your new practice should automatically register you for online access if this is something you currently have.

 

Will I have to change pharmacy?

No you can continue to use the same pharmacy.

 

How will it affect my ability to get a COVID-19 vaccine?

The closure will not affect your access to a COVID-19 vaccine when this becomes available. The current guidance is that the government will write to patients to inform them of when they will become eligible for their vaccination as it will be released in phases.

 

What will happen to the premises?

Our premises will revert to our landlords at the end of our lease.  The future of the building is for the landlords to decide.

 

What should I do if I have further questions about the closure?

Please contact the Clinical Commissioning Group BSWCCG.feedback@nhs.net